Health Advocate is available to all benefits-eligible employees at no cost and supports you in navigating the ins and outs of healthcare.
Health Advocacy
Health Advocate is designed to help you and your family navigate the often complex health care system. The core Health Advocacy program provides you, your dependents, parents and parents in-law with unlimited phone or email access to a Personal Health Advocate. Advocates are typically registered nurses, supported by medical directors and benefits and claims specialists, who can get to the bottom of a wide variety of health care and insurance-related issues. The Core Advocacy program is available to all benefits-eligible employees and retirees, their dependents, parents and parents in-law.
How it Works
When you need assistance, simply call or email Health Advocate and you will be assigned a Personal Health Advocate. Your Personal Health Advocate will listen to your situation, obtain the necessary background information, and research and resolve your inquiry.
A Personal Health Advocate will help you with issues such as:
- Finding the right doctors, hospitals and other providers
- Scheduling tests and appointments
- Securing second opinions
- Providing cost estimates for treatments and procedures
- Resolving billing and claims issues
- Explaining benefits coverage, health conditions and researching the latest treatments
- Locating eldercare services
- Navigating Medicare and plan transitions when your retire
Medical Bill Saver
The Medical Bill Saver feature takes the Core Advocacy benefit one step further. Benefits-eligible employees and retirees, their dependents, parents and parents-in-law have access to skilled negotiators who can help lower the cost of non-covered medical and dental procedures.
Medical Bill Saver benefits you and your family with features like:
- Experienced negotiation teams at your disposal
- Negotiations of uncovered medical and dental bills of $400 and over
- Use of critical pricing-trend data and benchmarking
- Easy-to-read Savings Results Statement showing your negotiated discount
- Support for HSA and FSA
This feature is fully integrated with the Core Advocacy program, making it easier for you to get the help you need. Just pick up the phone and call 866-695-8622 to get started.
Download the free Health Advocate smartphone app, available for Android and iPhone.